Frequently Asked Questions (FAQ)

General Questions

1. What products do you sell?

We sell high-quality smoking accessories, including our flagship product, the BroCloud Dry Herb Vaporizer (currently available for pre-order), along with other smoking essentials.

2. When will the BroCloud vaporizer be shipped?

The BroCloud Vaporizer is available for pre-order and is expected to be shipped on March 25th.

Shipping & Delivery

3. How long does shipping take?

Shipping times vary depending on your location:

• United States: 6-9 business days
• Europe: 5-8 business days
• International: 6-10 business days

You will receive a tracking number via email once your order ships.

Returns & Cancellations

4. What is your return policy?

If your item arrives damaged, defective, or missing any parts, we will send a replacement or issue a refund accordingly. Please contact our support team with photos of the issue, and we’ll take care of it.

5. Can I cancel my pre-order?

Yes! You can cancel your BroCloud Vaporizer pre-order anytime before it ships. Once it has shipped, it will be subject to our return policy.

Warranty & Support

6. Does the BroCloud vaporizer come with a warranty?

Yes! The BroCloud Vaporizer comes with a 2-year warranty. If you experience any issues, contact our support team for assistance.

Orders & Payments

7. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

8. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

Contact Us

Still have questions? Reach out to our support team at Info@cbdbroshop.com. We’re happy to help!